Terms & Conditions
Here's what we do at Love1Ticket
We ("N.S.A Hospitality Services Co. LLC" trading as "Love1Ticket", "we", "us") run an online marketplace for buyers and sellers, making hard-to-get tickets available to fans. Supply and demand drive the prices, so a price that is low today may be higher tomorrow.
When you buy a ticket on our website (the "Website") you are buying directly from the individuals or companies who list tickets with us (the "Sellers"). We provide services to both Sellers and to you, the buyer including marketing, search, sourcing, logistics and transaction services that let you buy safely and securely. We also act as your agent when sourcing tickets from our international supplier network, and in that case the price you pay is largely a service fee for obtaining the ticket on your behalf.
Ticket prices are set by the Sellers. Tickets may be sold above face value, particularly for events in high demand or sold out on the primary market. We do not stage events, and we are not affiliated with or endorsed by any club, league, promoter, venue, artist or box office.
Purchase terms
When you buy a ticket on the Website you agree to the terms below, together with any listing-specific terms shown at the point of sale.
A binding contract (the "Buyer Agreement") is formed between you and the Seller when you receive a purchase confirmation email from us after confirming your order. Sellers may reject orders at their own discretion and without giving reasons; if that happens you will be contacted to discuss the next steps.
Love1Ticket serves solely as a technology platform that connects ticket buyers and sellers for various events. We do not host events, nor do we, sell tickets, or participate in contractual agreements between buyers and sellers.
You must be at least 18 and have legal capacity to enter into a contract. Any terms you propose that add to or conflict with these terms are expressly rejected.
Ticket prices on our site are determined solely by the Sellers. Due to supply and demand, tickets may be sold higher than face value, especially for events that are high in demand and/or for which there are no tickets available on the primary market.
Payments (Credit Cards and debit Cards)
We accept most major credit and debit cards. Your billing address is verified with your card issuer, ensure you use the exact address your statements are sent to or your order may be rejected. Paying by card does not entitle you to cancel your order or vary these terms. Where delivery is requested to a different address, we may ask for a signed invoice, photo ID and a copy of the card before releasing tickets. Any attempt to commit fraud or defraud us will be met with legal action to recover any losses and legal costs.
All purchases are final
All sales are final. Once your confirmation email is issued, orders cannot be amended, exchanged, transferred or cancelled, and no refund will be given, except where an event is cancelled outright (see below) or where our guarantee applies.
There is no cooling-off period. Contracts for leisure services supplied on a specific date are exempt from the statutory right to cancel distance purchases, including under regulation 28(1)(h) of the UK Consumer Contracts Regulations 2013 and Article 16(l) of EU Directive 2011/83/EU. Please make sure you can attend including on a rescheduled date before you order.
If you cannot attend, contact us and we will try to resell your tickets on consignment. The tickets remain yours, you set the asking price, and if we cannot reach you we will price them to recover as much of your money as we reasonably can. The resale price may be substantially less than you paid, and resale is not guaranteed. Any unsold tickets remain yours. Service, delivery and administration fees are not refundable in any consignment sale.
Tickets bought from us are for personal use. Do not resell or list them elsewhere without our written consent, doing so may result in the tickets being cancelled by the event organiser.
Currency & pricing
Prices are set in the GBP. Our currency converter is an indicative tool only: rates are updated regularly so the figure shown is close to what your bank charges, but we cannot guarantee it will match exactly. Ask customer service for a real-time estimate before you buy. Bank charges, conversion fees and cross-border fees are set by your bank, not by us.
Prices are inclusive of Tax or equivalent taxes where applicable. If the rate changes between your booking and the issue of tickets, you are liable for the increase.
Our service fees are always shown in full at checkout before you commit, covers sourcing, verifying, servicing and delivering premium tickets, plus customer support and our guarantee. The service fee is earned once we have performed those services and is not refundable. Some tickets are listed at nil ticket value and carry a service fee only.
Discounts and promotional codes apply to the ticket value only and exclude service fees, delivery charges and taxes unless we say otherwise. They have no cash value, cannot be applied retrospectively and may be withdrawn at any time.
Prices are guaranteed at the moment payment is approved. If you find a lower publicly available price for the same event, date, section, row and quantity inclusive of all fees and still available when you claim send us the URL and a screenshot and we will aim to match or beat it. We may, at our sole discretion, issue account credit for some or all of the difference. Claims must be submitted within 12 hours of your order and are assessed case by case. Any credit is applied to your account for use against future bookings, is non-transferable, has no cash value, cannot be redeemed or refunded as cash, and expires 12 months from the date of issue. We reserve the right to decline any claim, and to amend or withdraw this promise at any time.
Account suspension
If we find you have used your account to commit fraud or misconduct, or to act in a way that endangers the integrity of our marketplace, we will take proportionate measures which may include cancelling orders or suspending your account. Examples include giving false information, breaching venue or ticket terms, unauthorised resale, opening multiple accounts, and abusive or threatening behaviour towards our staff, Sellers or venue representatives. You may ask our compliance team to review any decision within 14 days.
Your order
You will receive a confirmation email as soon as your order is placed. Never assume an order has failed simply because no email has arrived, check your junk folder, then contact us by email, live chat or WhatsApp. It is your responsibility to check the status of an unconfirmed order before placing another one. Orders may sit in "pending confirmation" for up to 12 hours while our finance team verifies payment. We are not responsible for internet or bank errors, or for duplicate orders.
Give us accurate name, address, contact and delivery details. If you don't, delivery or entry may fail, and that is at your own risk.
Seating charts and category descriptions are a guide and do not guarantee an exact section, row or seat. We work with many suppliers and, while we work hard to keep listings accurate, we cannot be responsible for typographical errors. If we spot an error while processing your order we will tell you and offer alternatives or a full refund. If we cannot reach you, we may cancel and refund the order.
Tickets are listed as "unrestricted view" or "restricted view". Overhangs, pillars and similar features can partially obstruct sightlines, especially in older stadiums. "Unrestricted" does not mean 100% unobstructed, it means the view is not obstructed to a degree that would normally lead the organiser to price that seat lower.
We and the Seller may upgrade your seats if the ones you ordered become unavailable or a Seller defaults. Tickets are never downgraded without your consent or an agreed discount. The hierarchy of seats, worst to best, is: Shortside Upper Tier, Shortside Lower Tier, Longside Upper Tier, Longside Lower Tier, VIP and hospitality, or by category: Category 4, 3, 2, 1, VIP and hospitality regardless of location. If you accept a downgrade you will be refunded the difference in value, excluding fees. Organisers sometimes reallocate seating for production or safety reasons, which may separate seats; no refunds are available for this.
Dates & times
Event dates and times change frequently, so check with the venue or local media regularly. When you buy tickets for a specific event, you are buying for that event regardless of the date or time it is ultimately played. We have no control over this and cannot offer refunds for date or time changes. All times shown are local to the event. If you are booking flights or hotels, buy flexible, amendable fares, we are not liable for non-refundable travel arrangements.
We are also not responsible, and no refunds are given, for partial performances, line-up or squad changes, venue relocation, capacity restrictions, or venue security and policy decisions.
Delivery
Delivery depends on the ticket format, which is dictated by the club or organiser.
Electronic tickets
PDFs are usually issued 24–72 hours before the event; mobile tickets (QR codes)/ mobile passes / mobile transfers are usually transferred 24–48 hours before, and you may need to download a specific app to receive and present them. Instructions are emailed to you. Delivery is complete once we send the ticket to the email address or account you gave us, whether or not you accept the transfer. Check your spam folder. Where names must be registered with the organiser, give us accurate names and emails within 48 hours of booking; if a transfer fails because of details you supplied, a re-issue fee of £10 per ticket applies and no refund is due.
Paper tickets
Sent by Royal Mail, FedEx, UPS or DHL, always requiring a signature, typically 48 hours (usually one day) within the UK, and 7–10 days internationally. Sometimes the Seller will ask you to meet a representative at or near the venue on the day. Give us a secure delivery address at least three working days before the event, tell your hotel or building reception to expect the delivery, and authorise them to sign for you. Couriers cannot reroute a dispatched package.
If you have not received tickets 24 hours before the event, contact us at info@love1ticket.com or via your dedicated WhatsApp number given with the instructions.
We are not liable for:
tickets lost, delayed or damaged by couriers; failed delivery caused by incorrect details you gave us; packages redirected to a sorting office because nobody signed; refused delivery; failure to collect from a sorting office within the courier's holding period; customs delays; access problems at your address; or email and device failures on electronic tickets. Where delivery fails for any of these reasons no refund is due and the tickets will be placed on consignment as described above. We are never liable for travel or accommodation costs.
Venue collection and no-shows
Where delivery isn't possible, last-minute bookings, public holidays, late ticket release, we arrange a collection point and notify you by email, WhatsApp or SMS. Keep your contact details accurate and watch those channels. If you don't collect within the stated window, don't bring photo ID, or don't respond, your order is a "no show" and no refund is given.
Check your tickets
Inspect them as soon as they arrive. Report any discrepancy within 24 hours and before the event so we can source equal or better tickets; incorrect paper tickets must be returned by recorded delivery. If you don't report within 24 hours, or you use the tickets, you are deemed to have accepted them.
Membership and season cards
Where entry is by membership or season card, the card belongs to the Seller and is licensed to you for that one event and date only. Bring your confirmation email and photo ID to collect it.
You must return the card immediately after the event, following the instructions we give you by phone, email, WhatsApp or in the package, usually by leaving it in a marked envelope at your hotel reception the same night, or by meeting our representative at the venue. If you fail to return it, or lose or damage it, you agree to pay the reasonable cost of replacing the card and the value of the remaining fixtures it can no longer be used for, as liquidated damages capped at £1,000 per card. You authorise us to charge that amount to your payment method after giving you written notice and at least seven days to return the card. We may pursue unpaid amounts, interest and legal costs through the courts.
Ticket validity and entry
Direct all ticket queries to Us, Not to the venue, club, promoter or organiser.
It is normal for secondary-market tickets to carry someone else's name; this does not affect validity. We only source tickets our suppliers warrant are authentic, unduplicated and not reported stolen, though we cannot guarantee this in every case.
If you are refused entry because a ticket is invalid, contact us immediately and within 20 minutes of kick-off or start time so we can try to replace it on the spot. If we replace it, no refund is due. If we cannot, and the evidence you provide confirms the ticket was invalid, we will refund you. We cannot help with claims raised after admission has closed. We are not responsible where a venue refuses entry for reasons unrelated to ticket validity, and no refunds or expenses are payable in that case.
Keep tickets cool, dry and out of direct sunlight. Tickets cannot be replaced once lost, stolen or damaged.
Postponed events
If an event is postponed, tickets are honoured for the new date and no new tickets are issued. If you cannot make the new date we cannot cancel or refund the booking, but we can try to sell your tickets on consignment as described above. Rescheduled football fixtures are non-refundable and cannot be exchanged for a different fixture.
Cancelled events
Refunds are only possible where an event is cancelled outright and not rescheduled. If the organiser makes refunds available, you must return any physical tickets to us by a secure, traceable courier within the period we tell you, and we will refund the full tickets price less delivery fees (where applicable). Our sourcing service having by then been performed. Service, delivery and administration fees are not refunded. Some organisers, particularly in football, do not permit refunds at all, in which case none is available. We are not liable for travel, accommodation or any other costs.
Our guarantee
If, through no fault of yours, you do not receive tickets in time for an event that has not been cancelled and we offer no acceptable alternative, we will refund the full amount you paid. Where we cannot supply the tickets ordered we will offer an equal or better alternative; if you decline it we will refund the ticket price. As a goodwill gesture we may also issue a credit voucher valid for 6 months, this is solely discretionary and not a guarantee. This guarantee does not apply where the failure was caused by you, or where the event was cancelled or rescheduled.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so those disclaimers and exclusions may not apply to you and you may have rights in addition to those in this agreement. This is especially so if you are a consumer.
We will not be liable for any cancellation of or alteration to a booking, or any loss or damage, arising from circumstances beyond our reasonable control, including any act of god (adverse weather, rain, earthquake, flood, epidemic or pandemic), war, terrorism, civil unrest, strike, lockout, cyber-attack, venue closure or capacity restriction, government regulation, or the decisions of event organisers.
You understand and agree that you use the website and our services on an "as is" and "as available" basis. We make no warranty in respect of our software, services, website, any ticket, any event, any user content, or that sellers or buyers will perform as promised. To the maximum extent permitted by law, and except as set out in this agreement and in our guarantee, we disclaim all warranties, express or implied, of merchantability, fitness for a particular purpose, title and non-infringement. We do not guarantee continuous, uninterrupted or secure access to the website.
We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and even if foreseeable, for loss arising from use of or inability to use the website, or from reliance on any content on it. In particular we will not be liable for: loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; travel, flight or accommodation costs; or any indirect or consequential loss or damage.
Subject to the above, our total liability to you in connection with any order will not exceed the total amount you paid us for that order.
We are not responsible for the acts or omissions of event organisers, venues, Sellers, couriers, payment processors, hotels, airlines or tour operators. Claims about those services must be taken up with the relevant third party. Tours and activities are supplied on the operator's own terms.
Your data and our content
We handle your personal data in accordance with our Privacy Policy. Your details may be shared with Sellers, couriers and venue representatives as needed to fulfil your order. Calls and chats may be recorded for training and fraud prevention.
All content on the Website is owned by or licensed to us. Use of this site is subject to these express terms, which prohibit commercial use, scraping and automated data extraction.
Complaints and DSA
Contact us at info@love1ticket.com. We aim to acknowledge complaints within two business days and respond fully within 14 days.
Site disclaimer
Love1Ticket is a private secondary ticketing marketplace, registered in the United Arab Emirates, and is not affiliated with Ticketmaster, any other marketplace, any aggregators, any box office, artist, sports team or venue. We are not endorsed by any of the artists, teams, venues or organisations listed on this site; their names are used only to identify the events to which tickets relate.
The buyer agreement
This legal notice governs use of www.love1ticket.com, operated by N.S.A Hospitality Services Co. LLC, Dubai, United Arab Emirates.
This Buyer Agreement, together with the description of services on our invoice, is the entire agreement between us, replaces all prior agreements, promises and understandings whether written or oral, and cannot be modified except in writing signed by a director of Love1Ticket. Any terms you propose that add to or conflict with it are expressly rejected. If any provision is found unenforceable, the rest remains in force. We may cancel this contract if abusive language, threats or aggressive behaviour is directed at our staff, a Seller or any other party involved in a transaction, whether by live chat, telephone, email, messaging app, social media or in person.
We may amend these terms by posting a revised version here or emailing you. Changes take effect for existing customers 30 days after posting; the version in force when you order governs that order.
Any purchase, dispute or claim arising out of or in connection with this website is governed by the laws of the United Arab Emirates, and the UAE courts have exclusive jurisdiction.
Any terms and conditions proposed by you in addition to, or in conflict with this Buyer Agreement, are expressly rejected by love1ticket.com and/or N.S.A Hospitality Services Co. LLC.
Listings and associated content on this website are supplied by third-party sellers. In respect of such content, Love1Ticket acts as a hosting provider and does not pre-screen or monitor listings. Removal of material is undertaken as a good-faith measure and does not constitute an admission of liability or a waiver of any right or defence available to us. We operate a policy of terminating the accounts of sellers who repeatedly infringe third-party rights.
Use of this site is subject to express terms of use, which prohibit commercial use of this site. All rights reserved. © 2026 Love1Ticket. Images used are licensed under Creative Commons Attribution 2.0 (CC BY 2.0), via Wikimedia Commons. Licence details: https://creativecommons.org/licenses/by/2.0